The presence of a company throughout the entire life cycle of the product, from the first phase of design, production and distribution, to the installation and inspection phase, is a determining factor that implies better quality management and better customer service.
Businesses depend on their customers and therefore should understand current and future customer needs, meet customer requirements, and strive to exceed customer expectations.
In this sense, being present throughout the product and service process helps to understand these needs and to go one step ahead to meet the demands of the most demanding customers.
At Hawke Transit System we are present throughout the process of both product and service. This allows us to perfectly monitor the different phases, establishing the necessary synergies between the different departments and with our clients, in search of excellence.
Being present throughout the product and service process helps to understand customer needs and to go one step ahead to meet the demands of the most demanding customers.
Controlling design, production and distribution requires continuous listening to our customers, their demands and expectations, which means maintaining a close relationship of trust with them, which is specified in the continuous updating of our processes.
The presence in the service phase, both in the installation and in the inspection processes, achieves a zero error range in our facilities, extends the life cycle of our product and effectively meets the demands of our customers.
This process control is undoubtedly reflected in the quality of our products and in the trust that our customers place in us.